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Technology & Process Improvement Consultancy

We review your business processes, looking at how your people, systems and suppliers really work together. You get a clear report that ranks every opportunity to cut costs and streamline operations by impact and effort, so you know exactly where to start. Then we stay with you to make sure the improvements get delivered and keep paying off.

Tell Us What You Want to Solve

Trusted By Industry Leaders for Over 10 Years

Shared Interest Tata Communications Northumbria University Warburtons Intel Nomad Digital

Technology Consultancy:
Services We Provide

Process & Systems Review

We review your business processes end to end, mapping how work flows between people, tools and systems. Looking across processes together shows the duplication, bottlenecks and gaps that you would miss by looking at one process at a time.

Staff Interviews & Discovery

The people doing the work know where the problems are. We interview staff across your organisation to understand what really happens day to day, not just what the process documents say. That means our recommendations are based on accurate information and your team supports them.

Prioritised Opportunities & Roadmap

Every opportunity we find is scored on its likely impact and the effort needed to deliver it. You get a clear, prioritised report and roadmap that puts the quick wins and the biggest cost savings first, so you can act with confidence. Implement it with your own team, or with ours.

Independent, Vendor-Neutral Advice

We aren't tied to any supplier and we never take referral commissions. Every recommendation is based only on what fits your business best. Sometimes that's new software, but often it's a better way of using the tools you already pay for.

Fixing Misconfigured Systems

Not every problem needs a new system. Many of the issues we find come from software that was set up badly or has drifted away from how the business now works. We find these problems and fix them, which often brings fast savings without a costly replacement project.

Ongoing Support & Accountability

We don't disappear after the review. We keep monitoring your processes, check that planned improvements are actually being delivered, and help you work through new opportunities as your business changes, so you don't fall behind again. We work as an extension of your business, because your success is our success.

Process & Systems Review:
Our Business Process Review

Most engagements start with a Process & Systems Review, our business process review. In 2–3 weeks we map how your processes really work, interview the people who run them and check the systems behind them. You get a report that ranks every opportunity by impact and effort, so you know exactly where to start.

What It Could Save

Wasted time and unused software are easy to miss because the cost arrives a little at a time. Two common examples show how quickly it adds up.

Example

One Gap, Two Systems

Orders come in through your website, and someone retypes each one into your accounts system. The review spots the gap. Connecting the two systems means every order is entered once, and that hour comes back every day.

1 hour a day × 230 working days × £22 an hour

≈ £5,000 a year

In staff time

Example

Paying for Software Nobody Uses

You pay for 40 CRM licences, but only 25 people log in. The review spots the unused seats, and cutting them or moving to the right plan saves money straight away, with nothing new to build.

15 unused licences × £40 a month × 12 months

£7,200 a year

In licence fees

Example 1 of 2

Either saving is worth more than a £2,500 review, every year. The review looks for gaps like these across your processes and ranks them, so you fix the ones worth most first.

Process & Systems Review

Price
From £2,500 + VAT
Duration
2–3 weeks

What You Get

  • Scope agreed with your leadership team
  • Interviews with the people who run each process
  • Maps of how work moves between people, systems and suppliers
  • A report ranking every opportunity by impact and effort
  • A prioritised roadmap, talked through with your leadership team

After the review

Putting the fixes in place is priced separately, based on what we find. We always look for the most cost-effective fix first.

Tell Us What's Not Working

How It Works:
Review, Implement, Measure

Every engagement follows the same proven three-step process. It keeps the work manageable and costs predictable, and makes sure every change delivers a measurable result.

1

Process & Systems Review

We review your processes and systems, and interview the people who use them every day, to understand where time and money are being lost.

You receive

A report of outcomes and opportunities to save money and streamline, prioritised by impact and effort.

2

Implementation Sprints

We deliver the changes in manageable sprints, tackling a handful of the highest-priority opportunities at a time, so your team is never overwhelmed.

Each sprint delivers

A handful of issues resolved, with minimal disruption to the day-to-day running of your business.

3

Measure Results

After each sprint we measure the results against the outcomes we agreed, so you can see the real impact of every change.

You can see

Measured savings and improvements, and a clear view of what to tackle next.

Repeat steps 2 & 3 to deliver more impact

Nothing Gets Lost

Every opportunity from your review stays on a prioritised list, so the issues not yet tackled are ready for the next sprint.

After each sprint, you choose

Plan the Next Sprint

Pick the next set of opportunities from your report and go again, one sprint at a time, until every opportunity is delivered.

Ongoing Support

Work with us on an ongoing basis to tackle the remaining issues, monitor your processes, and spot new opportunities as your business evolves.

Where to Start:
Two Ways In

Don't know what your issues are? Want your processes documented? Know something is wrong but not sure where to start? You don't need to have the answers before you talk to us. Choose the starting point that fits where you are today.

Not sure where to start?

Discovery Consultancy

  • You don't know exactly what your issues are
  • You want your processes documented
  • You know something is wrong but not where to start

We start with a full initial consultancy and discovery to understand your whole business: how it runs, the people involved, and the systems and suppliers you rely on. We document your processes and pinpoint the problem areas, then move into a focused Process & Systems Review where it will have the most impact.

Next step

Leads into a focused Process & Systems Review

Already know your problem areas?

Process & Systems Review

2–3 weeks · From £2,500 + VAT

  • You know roughly which processes are causing problems
  • You want to get to the detail quickly
  • You're ready to act on the findings

If you already have a good idea of where the problems are, we skip straight to a detailed review of those processes and systems. You get prioritised recommendations sooner, ready to deliver in implementation sprints.

Next step

Leads into implementation sprints

Trusted by Our Clients:
Hear What They Have to Say

The team at Woods and Walker were friendly, approachable and communicative throughout the project. They were responsive, knowledgeable and a genuine pleasure to work with. It was very refreshing to work with a smaller organisation like us where we don't have layers of people to work with and where we can get stuff done without fuss."
Andy

Head of Technology

We've worked with Woods & Walker for many years on a range of projects. They've helped us with design as well as building APIs and developing full web solutions and are highly knowledgeable in what they do. I always have full confidence and trust in their ability to take our project from the concept stage to a fully launched solution. They are methodical in their approach and you are guaranteed a fantastic end result."
Ryan

Product Operations Director

Frequently Asked Questions:
Everything You Need to Know

We review the business processes that matter most to you. We map how each process works today, interview the staff involved, and assess the systems and suppliers that support them. The result is a report that sets out the problems we found and the opportunities to save money, cut manual work and improve efficiency, ranked by impact and effort.
Reviews start from £2,500 + VAT and take 2–3 weeks. Putting the recommendations into practice is priced separately because it depends on what we find, and we always look for the most cost-effective fix first.
That's very common, and it's exactly what our discovery consultancy is for. We start with a full initial consultancy to understand your whole business, document your processes and pinpoint the problem areas. From there we move into a focused Process & Systems Review of the areas where it will have the most impact. If you already know roughly where your problems are, we can skip straight to the Process & Systems Review.
Business processes rarely work in isolation. Reviewing them together lets us see where data is entered twice, where handovers break down and where systems overlap, which a single-process review would miss. It also gives you a wider set of opportunities to prioritise, making the whole engagement better value.
Every opportunity is scored on its likely business impact (such as cost savings, time saved or reduced risk) and the effort needed to deliver it. That gives you a clear order of priority: quick wins you can act on straight away, high-value projects worth planning for, and lower-priority improvements to revisit later.
No. We are fully independent and never take commission or referral fees from suppliers. Our only goal is to recommend the best fit for your business, whether that means new software, better use of your existing tools, or simply changing how a process works.
Not necessarily. Many of the problems we uncover come from existing systems that are misconfigured, underused or no longer set up for how your business works. Where fixing what you already have is the better option, that's what we'll recommend.
Either. The report and roadmap are yours to act on however you choose, whether with your internal team, your existing suppliers or with us. As a software consultancy, we can also design and build any custom software, integrations or automation that your roadmap calls for.
We offer ongoing support to monitor your processes, keep delivery of the agreed improvements on track, and help you assess new opportunities as your business grows. The aim is continuous improvement, so your business doesn't fall behind again.
Any organisation with processes that could work better, whatever its size. We work with startups and SMEs across the whole business, and with larger organisations at whatever level makes sense. That could be a single department or team with its own challenges, or a review of processes that run across the whole organisation, working directly with senior leadership. Common signs we can help include too much manual work, disconnected tools, rising software costs, or teams working around their systems instead of with them. Wherever there's a process that could be streamlined, we can help you deliver practical, measurable improvements rather than a report that sits on a shelf.

Processes costing you time and money? Tell us where it hurts and we'll find the fix

Tell Us What You Want to Solve